IMPORTANT

Missed Payments and Service Restrictions

We understand that financial difficulties can arise. If you're struggling to make a payment, please reach out to discuss your options. 

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Pre-payment

We are moving to pre-payment for all appointments. You will receive a text requesting pre-payment seven business days prior to your appointment.

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In the case of a long weekend or public holiday, this will be received earlier than when there is no public holiday. 

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This fee is due within 48 hours of receiving the message. If unpaid, your appointment will be cancelled and you will be sent a text message informing you of this. 

If you receive this text, and still wish to attend, contact us urgently.

If you need to delay payment please let us know urgently. If you do not contact us, your appointment will be cancelled.

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Continued non-payment for services rendered will result in service termination, and your outstanding balance (plus fees) will be sent to a collection agency. 

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Collection of Unpaid Debts

Where moneys are owed, we avoid involving a collection agency unless absolutely necessary. However, if payment isn’t received after multiple attempts to contact you, we may take this step. 

At that point:

• Your access to services will be revoked.

• Future appointments will be suspended until payment is made.

To prevent this, please contact us as soon as possible to settle your account.